Privacy Policy

Effective Date: 25/11/2024

At Novacare Consulting, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth).

By providing personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy and any applicable agreements. We may update this policy from time to time, and we encourage you to review it periodically on our website to stay informed of any changes.

Definitions

In this Privacy Policy:

• "Services" refer to the consulting, compliance, and risk management services provided by Novacare Consulting.

• "Novacare Consulting," "we," "us," or "our" refers to Novacare Consulting Pty Ltd and its related entities.

• "You" refers to any individual whose personal information is collected by us.

• What personal Information to we collect?

  Personal information includes information or an opinion about an individual that is reasonably identifiable. We may collect the following types of personal information:

  ■               name;

  ■               mailing or street address;

  ■               email address;

  ■               telephone number and other contact details;

  ■               your professional details;

  ■               information about your employer or an organisation who you represent;

  ■               age or date of birth;

  ■               information necessary to perform our Services and respond to your enquiries;

  ■               any additional information relating to you that you provide to us directly through our website or Services;

  ■               information you provide to us through Customer surveys; and/or

  ■               any other personal information that may be required in order to facilitate your dealings with us

• How do we collect personal information

  We may collect the above types of personal information either directly from you or from third parties.

  ■               We may collect this personal information when you:

  (i)              register or submit information on our website or the Services;

  (ii)             communicate with us through the Services, correspondence, chats, email, or when you share information with us from other social applications, services or websites; and/or

  (iii)           interact with our website, the Services, content and advertising.

  ■               We may also collect personal information about you from other sources, for example from:

  (i)              our related bodies corporate;

  (ii)             our Customers or prospective Customers; and/or

  (iii)           public databases.

  ■               In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act 1988 (Cth)

• Why Do We Collect Your Personal Information?

  We collect, use, and disclose personal information to:

  • Provide and optimise our Services;

  • Respond to enquiries or feedback;

  • Conduct research, analytics, and marketing to improve our offerings;

  • Send service updates, administrative notices, and promotional content (where permitted);

  • Verify identities for security purposes;

  • Comply with legal obligations and resolve disputes;

  • Manage job applications.

• Who Do We Share Personal Information With?

  We may share personal information with:

  • Our related entities;

  • Service providers assisting with our business operations (e.g., IT, legal, and marketing support);

  • Professional advisers and consultants;

  • Third parties as authorised or required by law, such as regulators or law enforcement agencies.

  We do not disclose personal information outside Australia.

• Do We Use Your Personal Information for Marketing?

  We may send you promotional materials about our Services or events. Marketing communications comply with the Spam Act 2003 (Cth). You can opt-out of receiving marketing messages by clicking “unsubscribe” or contacting us directly.
  

• Website Use and Cookies

  When you interact with our website, we may collect data such as:

  • Browsing history, pages visited, and IP address;

  • Preferences stored using cookies or similar technologies.

  You can disable cookies via your browser settings, but doing so may affect the functionality of our website.

  Our website may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal information.

How Do We Store and Protect Your Information?

We store personal information securely, either electronically or in hard copy, using systems hosted in Australia. Reasonable measures are in place to protect it from misuse, interference, and unauthorised access.

When no longer required, we destroy or de-identify personal information in accordance with legal obligations.

Accessing and Correcting Your Personal Information

You have a number of rights as a data subject including:

• Access: Request the personal information we hold about you.

• Correct: Notify us of inaccuracies, and we will take reasonable steps to amend the information.

Requests can be made by contacting us (see below). Verification of identity may be required as well as confirmation of the validity of the data subject access request. We reserve the right to refuse access in circumstances permitted under the Privacy Act 1988 (Cth).

Complaints

If you believe we have breached the Privacy Act 1988 (Cth) or mishandled your personal information, please contact us using the details below. Provide your name, contact information, and a detailed description of the issue.

We will acknowledge your complaint and aim to resolve it promptly. If you are dissatisfied with our response, we will provide information about escalating the complaint to the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For enquiries about this Privacy Policy or to exercise your rights, contact us at:
Novacare Consulting Pty Ltd
Email: info@novacareau.com
Phone: +61 (0) 421 833 173